Help
Last updated: 28 September 2026
This policy is issued by UAB „Ekohub Projektai“, trading as Baltic Amber Mala. It applies to orders on balticambermala.com and supplements our Terms and Conditions.
We dispatch only after the order is paid and confirmed. In-stock items are usually sent within 1-3 business days after that, most often on the next business day. Custom or made-to-order pieces follow the timeline we agree with you by email.
The courier is confirmed at checkout or in the order confirmation. Tracking is provided when the carrier supplies it.
We currently ship to the countries below. If your country is not listed, we cannot fulfil the order.
Transit time depends on destination and the courier. Estimates at checkout are indicative. Customs checks, peak seasons, or courier disruption can add delay. We help with tracking where we can.
Any import duties, taxes, or customs fees charged in the destination country are paid by the recipient. We do not collect those charges at checkout unless the checkout total already includes applicable VAT.
Please inspect the parcel when it arrives. If the packaging or goods are damaged, tell us immediately via the contact form, with your order number and photos. There is no shorter extra deadline, but the 14-day consumer rules in our Terms still apply.
Consumers may return unused catalog goods in original packaging within 14 days of receipt. You pay return shipping when you simply change your mind. Start the return by contacting us. We refund after we receive the goods (or proof of return) in the required condition.
If we sent a defective or incorrect item, we pay the return shipping. Contact us as soon as you notice the problem. We will replace, repair, or refund as the law requires.
Made-to-order pieces are arranged only after you contact us. They are not returnable for change of mind, because they are made individually for you. Defective custom pieces are handled as above.
Shipping or returns: contact form or info@balticambermala.com. Also see our FAQ and Terms.